Patient Services Specialist II — Front Desk & Scheduling

Baylor Scott & White Health; Grapevine (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Tuition reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to support a physician office or clinic with patient check-in/check-out, scheduling, insurance verification, and payments processing. This role emphasizes high-quality, patient-centered care and teamwork within a busy healthcare setting.

Responsibilities include registering patients, verifying demographics and insurance, posting payments, and maintaining accurate records.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 1 year of experience in a patient services/clerical role.

Responsibilities

• Assist patients with check-in and check-out, scheduling, insurance verification, and answering phone inquiries.
• Register patients by collecting and verifying insurance information and demographics.
• Process payments, post charges, and generate daily payment reports for reconciliation.
• Respond to routine inquiries about services and hours; escalate patient complaints as needed.
• Assist with medical records duties including pulling charts and transferring records.

Skills

Patient registration

Insurance verification

Phone etiquette

Medical records handling

Mentoring junior staff

Education

HS Diploma/GED equivalent

Tools

EHR systems

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to support a physician office or clinic with patient check-in/check-out, scheduling, insurance verification, and payments processing. This role emphasizes high-quality, patient-centered care and teamwork within a busy healthcare setting.

Responsibilities include registering patients, verifying demographics and insurance, posting payments, and maintaining accurate records.