Patient Services Specialist II — Frontline Care Admin

Baylor Scott & White Health; Belton (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician’s office, clinic, or similar setting. You will handle check-in/out, scheduling, insurance verification, and phone inquiries while ensuring patient-centered care.

Responsibilities include data entry, payments processing, and basic medical records support. Training will occur onsite with standard weekday hours, supporting a collaborative team environment.

Qualifications

• Excellent listening and communication skills, both oral and written.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.

Responsibilities

• Assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries.
• Register patients by collecting and verifying insurance information and demographics.
• Process payments and post charges, generate daily reports, and manage cash drawer.
• Respond to routine inquiries and escalate complaints as needed.
• Support medical records duties: pull charts, file records, and assist transfers.
• Mentor and train junior staff as requested.

Skills

Communication skills

Telephone etiquette

Patient service orientation

Multitasking

Mentoring staff

Education

High school diploma / GED

Tools

Medical office software

Insurance verification systems

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician’s office, clinic, or similar setting. You will handle check-in/out, scheduling, insurance verification, and phone inquiries while ensuring patient-centered care.

Responsibilities include data entry, payments processing, and basic medical records support. Training will occur onsite with standard weekday hours, supporting a collaborative team environment.