Patient Services Specialist II - Front Desk & Billing

Baylor Scott & White Health; Temple (TX); On-site; USD 39,000 - 52,000; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide essential administrative support in a physician's office or clinic. You will handle patient relations, scheduling, and insurance verification to ensure high-quality, patient-centered care.

The role includes check-in/check-out duties, payments processing, and assisting with medical records while mentoring junior staff as needed.

Qualifications

• High school diploma or GED required.
• At least 1 year of relevant experience in a patient services role.
• Strong listening, communication, and customer-service skills.

Responsibilities

• Assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries.
• Register patients, verify demographics, and direct them to the proper waiting areas.
• Process payments, post charges, and generate daily payment reports.
• Respond to routine inquiries about services and hours of operation.
• Support medical records duties and help mentor junior staff.

Skills

Excellent listening

Communication skills

Telephone etiquette

Patient relations

Scheduling

Insurance verification

Medical records handling

Training & mentoring

Attention to detail

Education

HS Diploma or GED

1 year of experience

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide essential administrative support in a physician's office or clinic. You will handle patient relations, scheduling, and insurance verification to ensure high-quality, patient-centered care.

The role includes check-in/check-out duties, payments processing, and assisting with medical records while mentoring junior staff as needed.