Patient Services Specialist II: Front Desk & Care Coordination

Baylor Scott & White Health; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health seeks a Patient Services Specialist 2 to provide administrative support in a physician office or clinic. Responsibilities include check-in/check-out, scheduling, insurance verification, and answering phones to ensure patient-centered care.

The role involves training and mentoring junior staff, with focus on accurate records, efficient payments processing, and strong patient relations. Immediate benefits and standard eligibility apply.

Qualifications

• Education: HS Diploma or GED.
• Experience: 1 year in healthcare or front desk.
• Excellent listening and communication skills are essential.

Responsibilities

• Assist patients and visitors with check-in and check-out procedures.
• Schedule appointments and verify insurance information.
• Answer phones and route inquiries to appropriate staff.
• Post and track payments and explain financial options to patients.
• Maintain and file patient records and charts as needed.
• Support training and mentoring of junior staff.

Skills

Active listening

Communication skills

Telephone etiquette

Patient relations

Education

HS Diploma/GED

Job description

Baylor Scott & White Health seeks a Patient Services Specialist 2 to provide administrative support in a physician office or clinic. Responsibilities include check-in/check-out, scheduling, insurance verification, and answering phones to ensure patient-centered care.

The role involves training and mentoring junior staff, with focus on accurate records, efficient payments processing, and strong patient relations. Immediate benefits and standard eligibility apply.