Patient Services Specialist 2 — Front Desk & Care Support

Baylor Scott & White Health; Garland (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition Reimbursement

PTO accrual (Day 1)

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting. You will handle patient relations, check-in/out, scheduling, insurance verification, and phone inquiries to ensure high-quality, patient-centered care.

The role includes training junior staff, assisting with medical records, and supporting smooth clinic operations.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent.
• EXPERIENCE - 1 Year of Experience.

Responsibilities

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports.
• Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
• Helps in training, mentoring and providing help to junior staff as requested.

Skills

Bilingual (English/Spanish)

Excellent listening and communication

Customer service

EMR experience

Education

H.S. Diploma/GED

Tools

EPIC EMR

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting. You will handle patient relations, check-in/out, scheduling, insurance verification, and phone inquiries to ensure high-quality, patient-centered care.

The role includes training junior staff, assisting with medical records, and supporting smooth clinic operations.