Patient Service Pro: Front Desk & Care Coordinator

Michigan Institute Of Urology; Rochester Hills (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver exceptional patient care and support non-clinical operations. You will handle phones, greet patients, schedule appointments, and manage registrations, payments, and documentation with attention to privacy and accuracy.

The role emphasizes coordination between clerical and clinical teams, processing referrals, and ensuring timely billing and record updates for a seamless patient experience.

Qualifications

• Minimum 2–3 years of customer service experience, preferably in a medical office.
• Basic knowledge of CPT/ICD-10 coding is preferred.
• Strong organizational and communication skills with attention to confidentiality.

Responsibilities

• Answer phones and greet patients professionally.
• Register patients and collect demographics and payments.
• Schedule appointments and coordinate referrals.
• Process co-pays, deductibles, and balances.
• Maintain accurate medical records and PHI confidentiality.
• Assist billing with charge entries within 48 hours.

Skills

Microsoft Office

EMR navigation

Phone handling

Customer service

HIPAA compliance

Medical terminology

Cash collection

Education

High School Diploma or equivalent

Some college coursework

Job description

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver exceptional patient care and support non-clinical operations. You will handle phones, greet patients, schedule appointments, and manage registrations, payments, and documentation with attention to privacy and accuracy.

The role emphasizes coordination between clerical and clinical teams, processing referrals, and ensuring timely billing and record updates for a seamless patient experience.