Patient Services Coordinator II

Michigan Institute Of Urology; Utica (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver superior patient service and support. The role involves greeting patients, registering demographics, collecting co-pays, and coordinating referrals and appointments while ensuring PHI confidentiality.

The candidate should have 2–3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and familiarity with health insurance portals.

Qualifications

• High school diploma required; some college preferred.
• Minimum 2–3 years of customer service experience; medical office experience preferred.
• Basic CPT/ICD-10 knowledge and familiarity with health insurance portals are advantageous.

Responsibilities

• Answer multi-line phone requests and greet patients professionally.
• Register patients and collect demographic, financial, and insurance information.
• Assist with scheduling, referrals, and authorizations; support billing with charge entries when needed.
• Maintain PHI confidentiality and ensure accurate, complete medical records.
• Coordinate patient flow and communicate with clinical staff to minimize delays.

Skills

Microsoft Office

EMR systems

Phone handling

Organizational skills

Healthcare terminology

HIPAA knowledge

Customer service

Communication skills

Education

High School Diploma

Some college

Tools

Billing systems

Job description

Michigan Institute Of Urology is seeking a Patient Service Representative II to deliver superior patient service and support. The role involves greeting patients, registering demographics, collecting co-pays, and coordinating referrals and appointments while ensuring PHI confidentiality.

The candidate should have 2–3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and familiarity with health insurance portals.