Patient Care & Scheduling Specialist

Michigan Institute Of Urology; Sterling Heights (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Michigan Institute Of Urology seeks a Call Center Patient Representative to handle reception duties, schedule appointments, and verify patient demographic and insurance information. You will answer phones professionally and maintain patient records using EMR systems.

Prior experience in a busy medical office is preferred, along with strict HIPAA compliance and attention to detail. The role requires strong communication skills, multitasking ability, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Compliance with HIPAA and health and safety policies.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments and verify information.
• Enter and update patient demographics and insurance details.
• Take messages using electronic medical records.
• Register new patients and address patient inquiries.
• Resolve patient concerns and return calls as needed.

Skills

Multitasking

Customer orientation

Detail oriented

Verbal and written communication

Healthcare systems (EMR)

Microsoft Office

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Michigan Institute Of Urology seeks a Call Center Patient Representative to handle reception duties, schedule appointments, and verify patient demographic and insurance information. You will answer phones professionally and maintain patient records using EMR systems.

Prior experience in a busy medical office is preferred, along with strict HIPAA compliance and attention to detail. The role requires strong communication skills, multitasking ability, and proficiency with Microsoft Office.