Patient Services Specialist II — Front Desk & EHR Navigator

Sutter Health; San Jose (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health's PAMF-Palo Alto Medical Foundation CAD is seeking a Front Desk/Patient Access representative to welcome patients, verify information, schedule appointments, and update the EHR. The role emphasizes accurate data entry, insurance billing awareness, and strong customer service in a busy outpatient setting.

The position requires at least 1 year of relevant experience, a HS Diploma or equivalent, and the ability to work Monday through Friday, 8-hour days.

Qualifications

• HS Diploma or equivalent education/experience.
• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Basic knowledge of insurance policies and patient billing.

Responsibilities

• Greets and checks-in patients, verifies information, schedules appointments and updates the EHR.
• Collects payments for services and performs intake procedures.
• Maintains patient privacy and PHI in compliance with regulations.
• Works independently and as part of a team to support clinic operations.

Skills

Patient data entry

Telephone etiquette

Verbal communication

Written communication

Microsoft Office

PHI privacy

Time management

Teamwork

Education

HS Diploma or equivalent

Equivalent experience accepted

Tools

Microsoft Office Suite

Job description

Sutter Health's PAMF-Palo Alto Medical Foundation CAD is seeking a Front Desk/Patient Access representative to welcome patients, verify information, schedule appointments, and update the EHR. The role emphasizes accurate data entry, insurance billing awareness, and strong customer service in a busy outpatient setting.

The position requires at least 1 year of relevant experience, a HS Diploma or equivalent, and the ability to work Monday through Friday, 8-hour days.