Patient Access & Care Concierge II

Sutter Health; San Francisco (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health is seeking a Front Desk/Patient Services role at an outpatient facility. You will greet patients, verify information, schedule appointments, and update the EHR, while collecting payments for services and ensuring privacy and compliance with PHI rules.

This non-exempt, full-time position requires 1 year of relevant experience, HS diploma or equivalent, and solid communication and clerical skills to support smooth patient flow and accurate record-keeping.

Qualifications

• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures.
• Ability to interpret a variety of data and instructions.
• Possess written and verbal communications skills.
• Well-developed time management and organizational skills.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Ensure the privacy of each patient’s PHI.

Responsibilities

• Check-in patients and obtain necessary authorizations.
• Obtain patients medical history and insurance information for processing forms.
• Communicate with patients clearly to alleviate confusion and expedite processes.
• Perform general clerical tasks, such as answering phones and greeting patients.
• Prepare and complete accurate documentation, including collecting and maintaining patient information.
• Maintain a clean, neat, and safe working environment.
• Adhere to department standards, policies and procedures and protect PHI.
• Assist in updating EHR and scheduling appointments.

Skills

Data interpretation

Written communications

Verbal communications

Time management

Organizational skills

PHI privacy

Education

HS Diploma or equivalent education/experience

Tools

Microsoft Office

Job description

Sutter Health is seeking a Front Desk/Patient Services role at an outpatient facility. You will greet patients, verify information, schedule appointments, and update the EHR, while collecting payments for services and ensuring privacy and compliance with PHI rules.

This non-exempt, full-time position requires 1 year of relevant experience, HS diploma or equivalent, and solid communication and clerical skills to support smooth patient flow and accurate record-keeping.