Patient Services Representative II

Sutter Health; San Jose (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health's PAMF-Palo Alto Medical Foundation CAD is seeking a Front Desk/Patient Access representative to welcome patients, verify information, schedule appointments, and update the EHR. The role emphasizes accurate data entry, insurance billing awareness, and strong customer service in a busy outpatient setting.

The position requires at least 1 year of relevant experience, a HS Diploma or equivalent, and the ability to work Monday through Friday, 8-hour days.

Qualifications

• HS Diploma or equivalent education/experience.
• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Basic knowledge of insurance policies and patient billing.

Responsibilities

• Greets and checks-in patients, verifies information, schedules appointments and updates the EHR.
• Collects payments for services and performs intake procedures.
• Maintains patient privacy and PHI in compliance with regulations.
• Works independently and as part of a team to support clinic operations.

Skills

Patient data entry

Telephone etiquette

Verbal communication

Written communication

Microsoft Office

PHI privacy

Time management

Teamwork

Education

HS Diploma or equivalent

Equivalent experience accepted

Tools

Microsoft Office Suite

Job description

We are so glad you are interested in joining Sutter Health!

Organization

PAMF-Palo Alto Medical Foundation CAD

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Education

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.