Patient Services Specialist II (12-Week Temp)

Sutter Health; San Jose (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health’s PAMF-Palo Alto Medical Foundation CAD location is seeking a front desk/administrative support role. The position serves as the first point of contact for patients, greeting and check-in, verifying information, and guiding them through intake procedures in a fast-paced outpatient setting.

This temporary non-benefited 12-week role requires a HS diploma or equivalent, with at least 1 year of relevant experience.

Qualifications

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

• Greet and check-in patients.
• Verify patient information and update records.
• Schedule appointments and manage calendar.
• Update Electronic Health Records (EHR).
• Collect payments for services and explain billing to patients.

Skills

Customer service

Communication skills

Time management

PHI privacy

Data entry / EHR familiarity

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sutter Health’s PAMF-Palo Alto Medical Foundation CAD location is seeking a front desk/administrative support role. The position serves as the first point of contact for patients, greeting and check-in, verifying information, and guiding them through intake procedures in a fast-paced outpatient setting.

This temporary non-benefited 12-week role requires a HS diploma or equivalent, with at least 1 year of relevant experience.