Patient Access Specialist II - Front Desk & Scheduling

Sutter Health; Sunnyvale (CA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health is hiring at the Palo Alto Medical Foundation CAD location for a front desk/patient services role. The role greets patients, verifies information, schedules appointments, and updates EHRs while handling intake forms and payments.

Candidates should have basic insurance knowledge, strong communication, and the ability to work both independently and in a team, with strict PHI privacy adherence.

Qualifications

• HS Diploma or equivalent education/experience.
• Basic knowledge of insurance policies and patient billing.
• Ability to interpret data and instructions from various sources.
• Strong written and verbal communication with patients and staff.
• Good time management and organizational skills.

Responsibilities

• Greet and check-in patients at the facility.
• Verify information and schedule appointments.
• Update Electronic Health Records (EHR).
• Assist with intake procedures and forms.
• Collect payments for services and ensure PHI privacy.

Skills

Insurance knowledge

Data interpretation

Written & verbal communication

Time management

MS Office

Prioritize tasks

Independence & teamwork

PHI privacy

Interpersonal skills

Education

HS Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sutter Health is hiring at the Palo Alto Medical Foundation CAD location for a front desk/patient services role. The role greets patients, verifies information, schedules appointments, and updates EHRs while handling intake forms and payments.

Candidates should have basic insurance knowledge, strong communication, and the ability to work both independently and in a team, with strict PHI privacy adherence.