Patient Services Specialist 2: Front Desk & Care Coordination

Baylor Scott & White Health; Woodway (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or related area. You will handle patient relations, check-in/check-out, scheduling, insurance verification, and phone inquiries while delivering patient-centered care.

The role involves training and mentoring junior staff, maintaining accurate patient records, and ensuring smooth front-desk operations to support clinicians and improve the patient

Qualifications

• High school diploma or GED required.
• Experience in patient registration and insurance verification.
• Strong communication and telephone etiquette.
• Familiarity with medical records processes.

Responsibilities

• Greet and check in/out patients; schedule appointments.
• Verify patient demographics and insurance details.
• Handle payments and post charges per guidelines.
• Answer phones and respond to routine inquiries.
• Assist with training junior staff as needed.

Skills

Patient registration

Insurance verification

Phone etiquette

Medical records

Communication skills

Education

HS Diploma/GED

Tools

EMR systems

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or related area. You will handle patient relations, check-in/check-out, scheduling, insurance verification, and phone inquiries while delivering patient-centered care.

The role involves training and mentoring junior staff, maintaining accurate patient records, and ensuring smooth front-desk operations to support clinicians and improve the patient