Patient Services Specialist II - Clinical Support

Josephson-Wallack-Munshower Neurology PC; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Josephson-Wallack-Munshower Neurology PC in Indianapolis seeks a Patient Service Representative II to support the clinical front desk and medical office operations. You will triage calls, schedule tests, manage charts, collect payments, and assist providers with patient flow, ensuring accurate documentation and HIPAA compliance.

Ideal candidates have a high school diploma or GED, CMA/RMA/ABR-OE/CNA/QMA certification, and at least 6 months of clinical or clerical experience.

Qualifications

• High school diploma or GED; CMA, RMA, ABR-OE, CNA or QMA REQUIRED.

Responsibilities

• Triage and return patient calls with information provided by and at the direction of the physician.
• Reviews patients chart and collects all pertinent information for physician.
• Educates patients and families as appropriate.
• Documents patient information and care provided in patient record.
• Transmits medical information to requesting parties via secure email or fax.
• Reviews each chart for accuracy and completion before releasing the chart for a patient visit.

Skills

Communication skills

Customer service

Organization

HIPAA knowledge

Education

High school diploma or GED

CMA, RMA, ABR-OE, CNA or QMA certification

Tools

EMR/EHR systems

Office equipment

Job description

Josephson-Wallack-Munshower Neurology PC in Indianapolis seeks a Patient Service Representative II to support the clinical front desk and medical office operations. You will triage calls, schedule tests, manage charts, collect payments, and assist providers with patient flow, ensuring accurate documentation and HIPAA compliance.

Ideal candidates have a high school diploma or GED, CMA/RMA/ABR-OE/CNA/QMA certification, and at least 6 months of clinical or clerical experience.