Customer Service Representative I

Indiana University Health; Noblesville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Indiana University Health is looking for a dedicated role at a primary care facility in Noblesville. The position supports a fast-paced environment, providing compassionate and high-quality service to patients.

Ideal candidates will have strong teamwork abilities, exceptional attention to detail, and the ability to handle various tasks, including patient inquiries, scheduling, and following protocols. No experience is necessary as training will be provided.

Qualifications

• No experience required (training provided).
• Knowledge of medical terminology or medical coding preferred.
• Ability to type 30+ words per minute.
• Basic working knowledge of computers.

Responsibilities

• Provide compassionate and empathetic care to patients.
• Clearly explain processes and next steps to patients.
• Apply strong problem-solving skills to address patient needs.
• Follow detailed and stringent clinical and administrative protocols.
• Respond to patient inquiries by phone and email.
• Determine appropriate solutions adhering to guidelines.
• Coordinate issue resolution with other departments.
• Collect and enter patient demographic and billing information.
• Assist with scheduling and database updates.

Skills

Strong teamwork and collaboration abilities

Critical thinking and sound judgment

Exceptional attention to detail

Ability to remain calm and effective in a fast paced setting

Healthcare experience

Customer service experience

Medical office or insurance experience

Education

High School Diploma or GED

Job description

Schedule

• Rotating schedule of three 12hour shifts per week (Onsite)
• Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts)
• Must be available to work weekends and holidays

Position Overview

This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient focused, adaptable, and committed to delivering compassionate, high-quality service.

Top Responsibilities

• Provide compassionate and empathetic care to patients
• Clearly explain processes, procedures, and next steps to patients
• Apply strong problem-solving skills to address patient needs
• Follow detailed and stringent clinical and administrative protocols
• Respond to patient inquiries by phone and email
• Determine appropriate solutions while adhering to organizational guidelines
• Coordinate issue resolution with other departments as needed
• Collect and enter patient demographic and billing information
• Assist with scheduling and database updates

Top Skills For Succes

• Strong teamwork and collaboration abilities
• Critical thinking and sound judgment
• Exceptional attention to detail
• Ability to remain calm and effective in a fast paced setting
• Healthcare experience strongly preferred
• Customer service experience (especially in high volume/fast-paced settings)
• Medical office, or insurance experience is a plus.

Qualifications

• High School Diploma or GED required
• No experience required (training provided)
• Knowledge of medical terminology or medical coding preferred
• Ability to type 30+ words per minute
• Basic working knowledge of computers and ability to navigate multiple systems