Patient Experience Coordinator

Josephson-Wallack-Munshower Neurology PC; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Josephson-Wallack-Munshower Neurology PC is seeking a full-time receptionist/runner to greet patients, provide information, schedule appointments, and coordinate with multiple departments in a busy neurology practice.

Responsibilities include checking in/out patients, preparing exam rooms, handling referrals and billing data, collecting co-pays, transmitting records securely, maintaining a clean waiting area, and assisting with clerical tasks to ensure smooth patient flow across offices.

Qualifications

• High school diploma or GED and completion of an accredited medical terminology course.
• Minimum 1 year experience in customer service setting, preferably with patients in a health care environment.
• Knowledge of using office equipment and computer systems in a clinic setting.

Responsibilities

• Greet patients and schedule appointments, provide information, and direct to appropriate departments.
• Check-in/check-out patients in a courteous, efficient manner and manage basic billing info including co-pays.
• Prepare exam rooms, stock supplies, and maintain a clean waiting area.
• Transmit medical information securely via secure email or fax and assist with referrals.
• Print and distribute daily schedules to staff and physicians; assist with photocopying and data entry.

Skills

Customer service

Communication

Patient service

Organizational skills

Education

High school diploma or GED

Medical terminology course

Tools

Phone system

Computer skills

Job description

Josephson-Wallack-Munshower Neurology PC is seeking a full-time receptionist/runner to greet patients, provide information, schedule appointments, and coordinate with multiple departments in a busy neurology practice.

Responsibilities include checking in/out patients, preparing exam rooms, handling referrals and billing data, collecting co-pays, transmitting records securely, maintaining a clean waiting area, and assisting with clerical tasks to ensure smooth patient flow across offices.