Patient Care Call Center Specialist

Michigan Institute of Urology; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Institute of Urology is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and accurately enter patient demographics and insurance details. The role emphasizes confidentiality under HIPAA and professional patient interaction.

The ideal candidate will have experience in a busy medical office, strong communication skills, and proficiency with electronic medical records. This is a full-time position based in Sterling Heights, MI.

Qualifications

• High School Diploma or equivalent required.
• Experience in a busy medical office is preferred.
• Ability to multitask in a professional environment.

Responsibilities

• Acquire essential demographic, financial, medical and insurance information from patients in a courteous atmosphere.
• Answer telephones in a professional manner.
• Schedule appointments.
• Take messages for patients using EMR.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.
• Perform other position related duties as assigned.

Skills

Multitasking

Customer service

Detail-oriented

Communication skills

EMR knowledge

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Michigan Institute of Urology is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and accurately enter patient demographics and insurance details. The role emphasizes confidentiality under HIPAA and professional patient interaction.

The ideal candidate will have experience in a busy medical office, strong communication skills, and proficiency with electronic medical records. This is a full-time position based in Sterling Heights, MI.