Patient Services Associate - Front Desk & Scheduling

Advanced Urology Institute; Daytona Beach (FL); Hybrid; USD 32,000 - 38,000; Full time

Job summary

Advanced Urology Institute is seeking a Patient Service Representative I to deliver exceptional patient care both by phone and in person. The role includes greeting patients, registering them, scheduling appointments, and handling co-pays and balances with accuracy and courtesy.

You will verify insurance, obtain referrals when required, scan records, and support seamless patient flow between clerical and clinical staff. Strong organization and HIPAA adherence are essential.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Experience in a medical office is a plus.
• Basic CPT/ICD knowledge preferred.

Responsibilities

• Greet patients and visitors at the front desk, in person or by phone.
• Register new patients and update demographics, collecting personal and financial information.
• Collect outstanding balances and verify insurance information and referrals when needed.
• Scan and file medical records, process charts, and ensure accuracy of patient data.
• Schedule appointments and follow-ups; manage patient flow and notify providers of arrivals.
• Maintain stocked front desk supplies and ensure HIPAA-compliant handling of PHI.

Skills

MS Office

EMR navigation

Phone handling

Customer service

Organizational skills

HIPAA compliance

Education

High School Diploma or equivalent

Some college coursework preferred

Job description

Advanced Urology Institute is seeking a Patient Service Representative I to deliver exceptional patient care both by phone and in person. The role includes greeting patients, registering them, scheduling appointments, and handling co-pays and balances with accuracy and courtesy.

You will verify insurance, obtain referrals when required, scan records, and support seamless patient flow between clerical and clinical staff. Strong organization and HIPAA adherence are essential.