Patient Services Specialist II

Sutter Health; Montana; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health is seeking a customer service professional to handle inquiries from patients, employees, providers, and vendors via phone, email, or portal, delivering accurate information with top-tier service. You will work with one or more service teams and build strong relationships to support operations.

The role emphasizes process improvement and maintaining privacy of patient and employee data in compliance with applicable regulations.

Qualifications

• HS Diploma or GED required.
• 1 year of recent relevant experience.
• Knowledge of HR, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle.
• Strong written and verbal communication to diverse audiences.
• Ability to handle confidential information.

Responsibilities

• Handle incoming inquiries from patients, employees, providers, vendors via phone, email, or portal.
• Provide accurate and timely information with high customer service standards.
• Support one or more service delivery teams and build collaborative relationships.
• Identify opportunities to improve business processes and services.
• Ensure privacy and safety of employee and patient information per regulations.

Skills

Customer service

Communication

Time management

Confidentiality

Teamwork

Office equipment

Education

HS Diploma or GED

Job description

Sutter Health is seeking a customer service professional to handle inquiries from patients, employees, providers, and vendors via phone, email, or portal, delivering accurate information with top-tier service. You will work with one or more service teams and build strong relationships to support operations.

The role emphasizes process improvement and maintaining privacy of patient and employee data in compliance with applicable regulations.