Customer Service Agent II

Sutter Health; Montana; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health is seeking a customer service professional to handle inquiries from patients, employees, providers, and vendors via phone, email, or portal, delivering accurate information with top-tier service. You will work with one or more service teams and build strong relationships to support operations.

The role emphasizes process improvement and maintaining privacy of patient and employee data in compliance with applicable regulations.

Qualifications

• HS Diploma or GED required.
• 1 year of recent relevant experience.
• Knowledge of HR, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle.
• Strong written and verbal communication to diverse audiences.
• Ability to handle confidential information.

Responsibilities

• Handle incoming inquiries from patients, employees, providers, vendors via phone, email, or portal.
• Provide accurate and timely information with high customer service standards.
• Support one or more service delivery teams and build collaborative relationships.
• Identify opportunities to improve business processes and services.
• Ensure privacy and safety of employee and patient information per regulations.

Skills

Customer service

Communication

Time management

Confidentiality

Teamwork

Office equipment

Education

HS Diploma or GED

Job description

We are so glad you are interested in joining Sutter Health!

Organization

S3-Sutter Shared Services-Utah

Position Overview

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

EDUCATION

• HS Diploma or General Education Diploma (GED)

TYPICAL EXPERIENCE

• 1 year recent relevant experience.

SKILLS AND KNOWLEDGE

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days of the Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $22.79 to $24.92 / hour. A State Pay Range Pay Range is $25.32 to $27.68 / hour.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.