Healthcare Customer Service Specialist – Patient Support

Sutter Health; West Valley City (UT); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health in Utah (West Valley City) seeks a Customer Service/Support professional to handle incoming inquiries and service requests from patients, employees, providers, vendors and others, delivering accurate, timely information with top-tier customer service.

You will support one or more service delivery teams, build collaborative relationships, protect patient and employee privacy, and help improve business processes while complying with all regulations.

Qualifications

• HS Diploma or GED is required.
• At least 1 year of recent relevant experience.
• Strong written and verbal communication skills.
• Ability to work with confidential information.

Responsibilities

• Receive and respond to inquiries via phone, email, and web portal with accurate information.
• Support service delivery teams and maintain strong customer relationships.
• Ensure privacy and safety of employee and patient information.
• Work independently or as part of a team to manage multiple tasks.
• Adhere to regulations and internal procedures.

Skills

Customer service

Written & verbal comms

Time management

Confidential info handling

Team collaboration

Education

HS Diploma or GED

Tools

Multi-line phones

Printers

Copiers

Scanners

Job description

Sutter Health in Utah (West Valley City) seeks a Customer Service/Support professional to handle incoming inquiries and service requests from patients, employees, providers, vendors and others, delivering accurate, timely information with top-tier customer service.

You will support one or more service delivery teams, build collaborative relationships, protect patient and employee privacy, and help improve business processes while complying with all regulations.