Healthcare Customer Experience Agent II (Full-Time)

Sutter Health; West Valley City (UT); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Sutter Health in Utah seeks a customer service-focused team member to support HR, payroll, accounts payable, and related service areas. You will handle inquiries from patients, employees, providers and vendors by phone, email, or portal, delivering accurate information and maintaining confidentiality.

This role emphasizes collaboration with service delivery teams, privacy compliance, and the ability to manage multiple tasks in a dynamic health system environment.

Qualifications

• Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle.
• Strong written and verbal communication to explain sensitive information clearly and professionally.
• Ability to work independently and in a team while handling interruptions.

Responsibilities

• Receives inquiries from patients, employees, providers, vendors and others via phone, email, or portal and responds with accurate information.
• Supports one or more service delivery teams and maintains collaborative relationships with customers to identify additional ways to assist and ensure satisfaction.
• Adheres to privacy and safety regulations to protect employee and patient information.

Skills

Customer service

Communication

Confidential information handling

Time management

Teamwork

Education

HS Diploma or equivalent

Tools

Microsoft Office

Information systems

Job description

Sutter Health in Utah seeks a customer service-focused team member to support HR, payroll, accounts payable, and related service areas. You will handle inquiries from patients, employees, providers and vendors by phone, email, or portal, delivering accurate information and maintaining confidentiality.

This role emphasizes collaboration with service delivery teams, privacy compliance, and the ability to manage multiple tasks in a dynamic health system environment.