Patient Experience & Service Specialist

Sutter Health; United States; Remote; USD 29,000 - 41,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health seeks a Customer Service Representative to handle incoming inquiries from patients, employees, providers, vendors and others, delivering accurate information with courtesy. You will work as part of a team, maintain confidentiality, follow policies, and support service delivery teams to improve processes while ensuring privacy and compliance.

Typical hours are Monday to Friday, 40 hours per week, non-exempt, with a pay range listed.

Qualifications

• Knowledge of processes within one or more healthcare admin functions such as HR, payroll, accounts payable, supply chain or revenue cycle.
• Strong written and verbal communication to explain sensitive information clearly and professionally to diverse audiences.
• Time management and organizational skills, with ability to prioritize and meet deadlines.
• Ability to work independently and as part of a team while handling confidential information.
• Able to work under interruptions and manage multiple tasks efficiently.

Responsibilities

• Receive incoming inquiries from patients, employees, providers, vendors and others via phone, email or web portal and respond with accurate information.
• Maintain privacy and comply with local/state/federal regulations and organizational policies.
• Collaborate with service delivery teams to identify ways to improve processes and customer satisfaction.
• Build collaborative relationships with peers and healthcare providers to support department objectives.

Skills

Customer service

Communication

Time management

Confidential information

Teamwork

Problem solving

Multitasking

Education

HS Diploma or GED

Job description

Sutter Health seeks a Customer Service Representative to handle incoming inquiries from patients, employees, providers, vendors and others, delivering accurate information with courtesy. You will work as part of a team, maintain confidentiality, follow policies, and support service delivery teams to improve processes while ensuring privacy and compliance.

Typical hours are Monday to Friday, 40 hours per week, non-exempt, with a pay range listed.