Patient Services Specialist II

AdaptHealth, LLC; Murray (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

AdaptHealth, LLC is seeking a Level 1-3 Patient Service Representative to deliver exceptional customer service in a high-volume call center. Responsibilities include handling calls and emails, verifying insurance, and resolving issues while maintaining patient confidentiality.

Levels 2 and 3 add advanced service tasks and leadership responsibilities. The role emphasizes empathy, accuracy, teamwork, and adaptability with evolving processes and technologies.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred in healthcare administration or related field.
• Experience in healthcare, insurance, medical billing, or patient services preferred.
• Knowledge of respiratory therapy or DME services preferred.

Responsibilities

• Answer calls and emails promptly meeting performance goals.
• Verify insurance carriers in database system.
• Resolve customer complaints with problem-solving approach.
• Document call information per SOPs.
• Provide advanced care solutions for Level 2 duties.

Skills

Customer service

Active listening

Written communication

Multitasking

Education

High school diploma or equivalent

Associate’s degree in healthcare administration

Tools

Database systems

Microsoft Office

Job description

AdaptHealth, LLC is seeking a Level 1-3 Patient Service Representative to deliver exceptional customer service in a high-volume call center. Responsibilities include handling calls and emails, verifying insurance, and resolving issues while maintaining patient confidentiality.

Levels 2 and 3 add advanced service tasks and leadership responsibilities. The role emphasizes empathy, accuracy, teamwork, and adaptability with evolving processes and technologies.