Patient Services Specialist II - Care & Patient Experience

Baylor Scott & White Health; Burnet (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits eligibility

401(k) plan with 5% match

Tuition reimbursement

PTO accrual beginning Day 1

Job summary

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.

May assist in training and mentoring junior Patient Services Specialists. Key responsibilities include registering patients, verifying insurance, posting payments, handling inquiries about services and hours, and

Qualifications

• HS Diploma or GED equivalent required.
• 1 year of relevant experience preferred.

Responsibilities

• Assists patients with check-in and check-out, schedules appointments.
• Verifies insurance information and demographics in the system.
• Accepts and posts payments; generates daily payment reports.
• Answers phones and handles routine patient inquiries.
• Supports training of junior staff and manages basic medical records tasks.

Skills

Patient interaction

Communication

Telephone etiquette

Education

HS Diploma/GED Equivalent

Job description

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.

May assist in training and mentoring junior Patient Services Specialists. Key responsibilities include registering patients, verifying insurance, posting payments, handling inquiries about services and hours, and