Patient Experience Specialist II

Commonspirit-Health; San Luis Obispo (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Dignity Health's Pacific Central Coast Health Centers seeks a Patient Services Professional to be the welcoming voice and central administrative support for efficient clinic operations. You will manage phone inquiries, patient demographics, insurance verification, and scheduling to ensure smooth patient experiences.

Responsibilities include processing referrals, authorizations, pre-registrations, and other clerical duties while protecting sensitive information.

Qualifications

• Minimum one year of experience as a PSA I or equivalent.
• Completion of medical terminology course or equivalent.
• Strong interpersonal and communication skills.

Responsibilities

• Answer and route phone inquiries, acting as the welcoming voice for patients.
• Distribute communications and manage papercases and digital messages.
• Verify demographics, insurance details, and schedule appointments.
• Process referrals, authorizations, pre-registrations, and other clerical tasks while safeguarding sensitive data.

Skills

Customer service

Active listening

Empathy

Communication

Attention to detail

Education

Medical terminology

Job description

Dignity Health's Pacific Central Coast Health Centers seeks a Patient Services Professional to be the welcoming voice and central administrative support for efficient clinic operations. You will manage phone inquiries, patient demographics, insurance verification, and scheduling to ensure smooth patient experiences.

Responsibilities include processing referrals, authorizations, pre-registrations, and other clerical duties while protecting sensitive information.