Patient Services Specialist I — Front Office & Patient Care

MT Psychiatry; Corpus Christi (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Turnwell Mental Health Network is seeking a Patient Services Specialist I at our Corpus Christi clinic. This role focuses on front desk operations, patient check-in, insurance verification, co-pay collection, and appointment coordination to ensure a welcoming patient experience.

The position requires a high school diploma, 1-2 years in a healthcare front office, and proficiency with EHR systems. HIPAA compliance and compassionate communication are essential to support clinical staff and patients.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-2 years in front office, patient access or customer service in healthcare.
• Proficient with EHR systems and standard office software.
• Strong communication with professional, empathetic demeanor.
• HIPAA knowledge and patient privacy commitment.

Responsibilities

• Greet and welcome patients with warm, professional demeanor.
• Manage patient check-in, verify demographics and insurance.
• Handle front office tasks to keep reception organized and patient-ready.
• Send appointment reminders via phone, text or portal; answer calls.
• Schedule follow-ups, collect co-pays, and route messages to the team.
• Maintain accurate records in the EHR and support chart audits.

Skills

Communication

Customer service

Multitasking

Empathy

Education

High School Diploma

Associate degree in healthcare administration or related field

Tools

EHR systems

Office software

Psychiatric EHR platforms

Job description

Turnwell Mental Health Network is seeking a Patient Services Specialist I at our Corpus Christi clinic. This role focuses on front desk operations, patient check-in, insurance verification, co-pay collection, and appointment coordination to ensure a welcoming patient experience.

The position requires a high school diploma, 1-2 years in a healthcare front office, and proficiency with EHR systems. HIPAA compliance and compassionate communication are essential to support clinical staff and patients.