Patient Services Specialist I

Indiana University Health; Avon (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Indiana University Health Brownsburg Urgent Care is seeking a customer service oriented team member to answer calls and emails from patients, document information, and coordinate with other departments to resolve issues.

The position requires a High School diploma, 0–3 years of relevant experience, and proficiency in Microsoft Office. Work is on-site at the Avon area location with 36 hours per week and rotating shifts.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience in customer service or healthcare.
• Proficiency in Microsoft Office.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Microsoft Office proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health Brownsburg Urgent Care is seeking a customer service oriented team member to answer calls and emails from patients, document information, and coordinate with other departments to resolve issues.

The position requires a High School diploma, 0–3 years of relevant experience, and proficiency in Microsoft Office. Work is on-site at the Avon area location with 36 hours per week and rotating shifts.