Customer Service Representative I

Indiana University Health; Avon (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Indiana University Health Brownsburg Urgent Care is seeking a customer service oriented team member to answer calls and emails from patients, document information, and coordinate with other departments to resolve issues.

The position requires a High School diploma, 0–3 years of relevant experience, and proficiency in Microsoft Office. Work is on-site at the Avon area location with 36 hours per week and rotating shifts.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience in customer service or healthcare.
• Proficiency in Microsoft Office.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Microsoft Office proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 7:45am-8:15pm (10/12-hour shifts)

Saturday & Sunday 7:45am-6:15pm

• travel to Avon location; as needed
• Must work 36 hours per week; holidays and weekends

Training

• Week 1: Tuesday-Friday 8:00am-4:30pm
• Week 2: Monday-Thursday 8:00am-4:30pm

WORK LOCATION

Brownsburg Urgent Care

Key Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.