Patient Care Support Specialist | Mission-Driven CSR

Indiana University Health; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K retirement match

Tuition reimbursement

EAP counseling

Wellness program incentives

Job summary

Indiana University Health is seeking team members who are passionate about helping patients and delivering compassionate service in a fast-paced urgent care setting in Bloomington. You will respond to patient inquiries by phone and email, gather information, and document interactions for scheduling and database accuracy.

We value teamwork and reliability; the role requires 0-3 years of experience, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Time management

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Indiana University Health is seeking team members who are passionate about helping patients and delivering compassionate service in a fast-paced urgent care setting in Bloomington. You will respond to patient inquiries by phone and email, gather information, and document interactions for scheduling and database accuracy.

We value teamwork and reliability; the role requires 0-3 years of experience, a high school diploma, and proficiency with Microsoft Office.