Patient Care Support Specialist

Indiana University Health; Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health is seeking team members to handle patient inquiries and service requests with professionalism and efficiency. This role supports South and West Urgent Care locations, with weekend and holiday rotation, and requires 0–3 years of relevant experience and MS Office proficiency.

The position emphasizes timely problem resolution, collaboration with other departments, and accurate data recording to support scheduling and patient care.

Qualifications

• 0–3 years of relevant experience.
• Requires proficiency in Microsoft Office and data entry.
• High school diploma or GED required.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

IU Health is seeking team members to handle patient inquiries and service requests with professionalism and efficiency. This role supports South and West Urgent Care locations, with weekend and holiday rotation, and requires 0–3 years of relevant experience and MS Office proficiency.

The position emphasizes timely problem resolution, collaboration with other departments, and accurate data recording to support scheduling and patient care.