Customer Service Representative I

Talentify; Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health is seeking team members to handle patient inquiries and service requests with professionalism and efficiency. This role supports South and West Urgent Care locations, with weekend and holiday rotation, and requires 0–3 years of relevant experience and MS Office proficiency.

The position emphasizes timely problem resolution, collaboration with other departments, and accurate data recording to support scheduling and patient care.

Qualifications

• 0–3 years of relevant experience.
• Requires proficiency in Microsoft Office and data entry.
• High school diploma or GED required.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

7:30am-8pm; 3-12 hour shifts

WORK LOCATION

Must be available to work at South and West Urgent Care locations

Weekend and Holiday rotation

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment