Customer Service Rep I – Healthcare Support & Scheduling

Talentify; West Lafayette (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

IU Health is seeking a patient service representative for Southside Urgent Care in Indiana to respond to patient inquiries by phone and email and to guide them to the right service and appointment options, recording information accurately.

The role requires determining the best method for issue resolution, processing orders and service requests, collaborating with other departments to resolve problems, and maintaining a courteous, professional demeanor during all patient interactions.

Qualifications

• High School Diploma or GED.
• 0–3 years of relevant experience.
• Proficiency with Microsoft Office.
• Ability to manage time in a fast-paced environment.

Responsibilities

• Responds to patient inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient needs and guidelines.
• Collaborates with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient information and interactions for scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient interactions.

Skills

Customer service

Phone & email handling

Time management

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

IU Health is seeking a patient service representative for Southside Urgent Care in Indiana to respond to patient inquiries by phone and email and to guide them to the right service and appointment options, recording information accurately.

The role requires determining the best method for issue resolution, processing orders and service requests, collaborating with other departments to resolve problems, and maintaining a courteous, professional demeanor during all patient interactions.