Patient Care Specialist – Urgent Care Team

Indiana University Health; Brownsburg (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program

Healthy Results – biweekly incentive

Job summary

Indiana University Health in Brownsburg is seeking a patient services specialist to handle inbound inquiries by phone and email, guide customers to solutions, and support scheduling in a fast-paced urgent care setting.

The role requires a high school diploma, up to 3 years of relevant experience, and proficiency in Microsoft Office. You will collaborate with multiple departments to resolve issues while maintaining professionalism and a positive demeanor.

Qualifications

• High School Diploma/GED is required.
• 0-3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Customer service

Microsoft Office

Time management

Phone & email communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Indiana University Health in Brownsburg is seeking a patient services specialist to handle inbound inquiries by phone and email, guide customers to solutions, and support scheduling in a fast-paced urgent care setting.

The role requires a high school diploma, up to 3 years of relevant experience, and proficiency in Microsoft Office. You will collaborate with multiple departments to resolve issues while maintaining professionalism and a positive demeanor.