Patient Services Specialist — Hybrid (3 on-site / 2 remote)

Aquent; Newark (CA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Aquent is partnering with a leading healthcare organization in Newark, CA, to hire an administrative specialist who will be the welcoming face and backbone of patient services. You will manage check-in/check-out, patient inquiries, and a multi-line phone system while ensuring patient verifications and authorizations are complete.

Daily duties include supporting providers with scheduling, using EMR tools, handling faxes and mail, and maintaining accurate records.

Qualifications

• High School Diploma or GED is required.
• Proficiency in medical terminology or healthcare terminology is a plus.

Responsibilities

• Serve as the primary point of contact for patients, managing front desk operations including check-in and check-out processes.
• Warmly greet and welcome patients, assisting them with inquiries related to appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls appropriately, and taking detailed messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments.
• Act as a vital liaison between patients and providers, effectively communicating scheduling needs and facilitating urgent patient requests.
• Provide essential support to patients and providers by utilizing reference documents and tools.
• Perform diverse administrative tasks, including maintaining crucial information and paging directories, and processing various internal forms.
• Master and utilize all functionalities of the telephone system and electronic medical records systems to perform daily tasks.
• Commit to meeting and exceeding organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as needed to ensure timely resolution.
• Manage and distribute incoming faxes and mail, and meticulously file documentation critical to operations.

Skills

Empathy

Organizational skills

Communication

Customer service

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Phone system

Windows OS

Job description

Aquent is partnering with a leading healthcare organization in Newark, CA, to hire an administrative specialist who will be the welcoming face and backbone of patient services. You will manage check-in/check-out, patient inquiries, and a multi-line phone system while ensuring patient verifications and authorizations are complete.

Daily duties include supporting providers with scheduling, using EMR tools, handling faxes and mail, and maintaining accurate records.