Patient Admin Specialist [AQ-26046]

Aquent; Newark (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Aquent seeks an administrative support professional to serve as the welcoming face in a healthcare outpatient setting. You will manage front desk activities, assist patients with appointments and payments, and help with records and communications to ensure smooth daily operations.

You will use medical terminology daily, coordinate with providers, and handle multiple tasks with professionalism and care in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Proficiency in medical terminology.
• Familiarity with computer systems and healthcare admin software.
• Excellent verbal and written communication skills for professional interactions.
• Customer service skills and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Windows-based office software and general PC operations.
• Ability to adapt communication style for diverse individuals.
• Authorized to work in the United States on a W-2 basis without sponsorship.

Responsibilities

• Serve as the primary point of contact for patients, managing front desk operations including check-in/check-out.
• Greet patients and assist with inquiries about appointments, payments, and schedules.
• Operate a multi-line phone system, screen/reroute calls, and document messages for staff.
• Verify patient information and authorizations before appointments.
• Coordinate between patients and providers to communicate scheduling needs and urgent requests.
• Provide support using reference documents and tools for patients and providers.

Skills

Front desk operations

Phone system management

Medical terminology

Customer service

Multitasking

Windows OS

Education

High School Diploma or GED

Tools

Computer systems

Job description

Aquent is proud to partner with a leading healthcare organization dedicated to providing exceptional patient care and advancing wellness. In this vital role, you will be the welcoming face and efficient backbone of a bustling outpatient clinical environment, directly impacting how patients access and experience world-class healthcare services. By delivering compassionate, detail-oriented administrative support, you will ensure a seamless and supportive experience for every patient from their initial contact through their ongoing care, making a tangible difference in the lives of individuals and the community.

How You Will Contribute

As a key member of the patient services team, you will contribute to operational efficiency and patient satisfaction. You will act as a vital liaison between patients and providers, facilitating smooth communication and ensuring all administrative workflows run seamlessly behind the scenes.

What You Will Do

• Serve as the primary point of contact for patients, managing front desk operations including check-in and check-out processes.
• Warmly greet and welcome patients, assisting them with inquiries related to appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls appropriately, and taking detailed messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments.
• Act as a vital liaison between patients and providers, effectively communicating scheduling needs and facilitating urgent patient requests.
• Provide essential support to patients and providers by utilizing reference documents and tools.
• Perform diverse administrative tasks, including maintaining crucial information and paging directories, and processing various internal forms.
• Master and utilize all functionalities of the telephone system and electronic medical records systems to perform daily tasks.
• Commit to meeting and exceeding organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as needed to ensure timely resolution.
• Manage and distribute incoming faxes and mail, and meticulously file documentation critical to operations.

Must-Have Qualifications

• High School Diploma or GED.
• Proficiency in medical terminology.
• Familiarity with computer systems and software relevant to administrative functions in a healthcare setting.
• Exceptional verbal and written communication skills, appropriate for professional interactions.
• Demonstrated ability to provide outstanding customer service, adeptly solve problems, and effectively manage multiple priorities in a fast-paced environment.
• Working knowledge of Windows-based office software, general computer operations, and various operating systems.
• Skill in adapting communication styles to suit the needs and understanding of diverse individuals.
• Proven ability to maintain composure and effectiveness during stressful situations.
• Authorized to work in the United States on a W-2 basis without requiring sponsorship.