Front Desk & Patient Care Coordination Specialist

Aquent; Newark (CA); On-site; USD 49,000 - 54,000; Full time

Job summary

Aquent is partnering with a major Healthcare company to fill a temporary Patient Administrative Specialist role in Newark, CA. You will be the first point of contact for patients, coordinating clinic visits and supporting outpatient care with compassionate service.

Key duties include front desk check-in/out, scheduling, insurance verifications, and EMR entries. Ideal candidates have at least 1 year healthcare admin experience and familiarity with Epic EHR.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of healthcare administrative or front-office experience.
• Basic understanding of medical terminology and clinic workflows.
• Strong proficiency with Windows-based operating systems and standard office software.
• Demonstrated ability using complex or multi-line telephone systems.
• Excellent verbal, written, and active listening communication skills.
• Knowledge of or commitment to practicing C-I-CARE principles.

Responsibilities

• Manage Front Desk Operations: Welcome and check in/out arriving patients, answer multi-line telephone systems, route calls, and address initial inquiries regarding appointments, schedules, and payments.
• Coordinate Patient Care & Scheduling: Schedule clinic appointments and procedures in close alignment with provider preferences, urgent clinical needs, and departmental priorities.
• Verify Authorizations: Ensure all necessary insurance verifications, medical authorizations, and patient intake forms are completed accurately prior to appointments.
• Support Clinical Communications: Triage and respond to non-clinical patient messages and CRM inquiries, escalating urgent or clinical requests to medical staff as needed.
• Maintain Administrative Records: Oversee EMR system entry, update staff and paging directories, and process clinic-specific faxes, mail, and medical documentation.
• Facilitate Interdepartmental Collaboration: Act as an effective liaison between front-office operations and clinical back-office staff to maintain smooth outpatient clinic flow.

Skills

Front desk operations

Scheduling coordination

Patient communication

CI-CARE principles

Problem-solving

Time management

Calm under pressure

Education

High School Diploma or GED

Tools

Epic EHR

MS Office

Windows OS

Job description

Aquent is partnering with a major Healthcare company to fill a temporary Patient Administrative Specialist role in Newark, CA. You will be the first point of contact for patients, coordinating clinic visits and supporting outpatient care with compassionate service.

Key duties include front desk check-in/out, scheduling, insurance verifications, and EMR entries. Ideal candidates have at least 1 year healthcare admin experience and familiarity with Epic EHR.