Patient Services Specialist — Front Desk & Scheduling

AON Central Services, LLC; Spruce Pine (NC); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with match

PTO

Job summary

AON Central Services, LLC is seeking a Patient Services Specialist to provide high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service across clinic sites.

Responsibilities include greeting patients, verifying demographics, coordinating physician schedules, and maintaining EMR records with a focus on HIPAA compliance and patient experience.

Qualifications

• Strong interpersonal and communication skills with diverse populations.
• Critical thinking, problem-solving, and organizational skills.
• Ability to manage competing priorities in a fast-paced, multi-site environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally; verify identity and document arrival in the EMR.
• Schedule and manage patient appointments; coordinate physician requests and changes.
• Create and maintain patient charts in EMR and billing systems; process documents.
• Collect and post patient payments; balance cash drawers and assist with daily reconciliations.
• Adhere to HIPAA and clinic policies; support training across stations and locations.

Skills

Interpersonal skills

Critical thinking

Prioritization

MS Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

AON Central Services, LLC is seeking a Patient Services Specialist to provide high-quality front-end patient support. You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service across clinic sites.

Responsibilities include greeting patients, verifying demographics, coordinating physician schedules, and maintaining EMR records with a focus on HIPAA compliance and patient experience.