Patient Admin Specialist

Aquent; Newark (CA); Ibrido; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Aquent is partnering with a leading healthcare organization in Newark, CA, to hire an administrative specialist who will be the welcoming face and backbone of patient services. You will manage check-in/check-out, patient inquiries, and a multi-line phone system while ensuring patient verifications and authorizations are complete.

Daily duties include supporting providers with scheduling, using EMR tools, handling faxes and mail, and maintaining accurate records.

Competenze

• High School Diploma or GED is required.
• Proficiency in medical terminology or healthcare terminology is a plus.

Mansioni

• Serve as the primary point of contact for patients, managing front desk operations including check-in and check-out processes.
• Warmly greet and welcome patients, assisting them with inquiries related to appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls appropriately, and taking detailed messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments.
• Act as a vital liaison between patients and providers, effectively communicating scheduling needs and facilitating urgent patient requests.
• Provide essential support to patients and providers by utilizing reference documents and tools.
• Perform diverse administrative tasks, including maintaining crucial information and paging directories, and processing various internal forms.
• Master and utilize all functionalities of the telephone system and electronic medical records systems to perform daily tasks.
• Commit to meeting and exceeding organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as needed to ensure timely resolution.
• Manage and distribute incoming faxes and mail, and meticulously file documentation critical to operations.

Conoscenze

Empathy

Organizational skills

Communication

Customer service

Multitasking

Formazione

High School Diploma or GED

Strumenti

EMR systems

Phone system

Windows OS

Descrizione del lavoro

Aquent is proud to partner with a leading organization in the healthcare sector, dedicated to providing exceptional patient care and advancing wellness. This organization is at the forefront of delivering compassionate and high-quality health services, striving to make a tangible difference in the lives of individuals and communities. Join a team committed to excellence and innovation in a dynamic healthcare environment.

Are you a highly organized, empathetic, and detail-oriented professional looking to make a significant impact in a bustling outpatient clinical environment? We are seeking a proactive administrative specialist to be the welcoming face and efficient backbone of our patient services. In this crucial role, you’ll be instrumental in ensuring a seamless and supportive experience for every patient, from their initial contact to their ongoing care. Your dedication will directly contribute to operational efficiency and patient satisfaction, making a real difference in how our patients access and experience world-class healthcare services.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work on-site until fully trained. Once training is complete, you will be expected to work 3 days on-site and 2 days remote.

What You Will Do

• Serve as the primary point of contact for patients, managing front desk operations including check-in and check-out processes.
• Warmly greet and welcome patients, assisting them with inquiries related to appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls appropriately, and taking detailed messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments.
• Act as a vital liaison between patients and providers, effectively communicating scheduling needs and facilitating urgent patient requests.
• Provide essential support to patients and providers by utilizing reference documents and tools.
• Perform diverse administrative tasks, including maintaining crucial information and paging directories, and processing various internal forms.
• Master and utilize all functionalities of the telephone system and electronic medical records systems to perform daily tasks.
• Commit to meeting and exceeding organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as needed to ensure timely resolution.
• Manage and distribute incoming faxes and mail, and meticulously file documentation critical to operations.

Must-Have Qualifications

• High School Diploma or GED.
• Proficiency in medical terminology.
• Familiarity with computer systems and software relevant to administrative functions in a healthcare setting.
• Exceptional verbal and written communication skills, appropriate for professional interactions.
• Demonstrated ability to provide outstanding customer service, adeptly solve problems, and effectively manage multiple priorities in a fast-paced environment.
• Working knowledge of Windows-based office software, general computer operations, and various operating systems.
• Skill in adapting communication styles to suit the needs and understanding of diverse individuals.
• Proven ability to maintain composure and effectiveness during stressful situations.