Patient Access & Front Desk Specialist

Aquent; Newark (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Aquent seeks an administrative support professional to serve as the welcoming face in a healthcare outpatient setting. You will manage front desk activities, assist patients with appointments and payments, and help with records and communications to ensure smooth daily operations.

You will use medical terminology daily, coordinate with providers, and handle multiple tasks with professionalism and care in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Proficiency in medical terminology.
• Familiarity with computer systems and healthcare admin software.
• Excellent verbal and written communication skills for professional interactions.
• Customer service skills and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Windows-based office software and general PC operations.
• Ability to adapt communication style for diverse individuals.
• Authorized to work in the United States on a W-2 basis without sponsorship.

Responsibilities

• Serve as the primary point of contact for patients, managing front desk operations including check-in/check-out.
• Greet patients and assist with inquiries about appointments, payments, and schedules.
• Operate a multi-line phone system, screen/reroute calls, and document messages for staff.
• Verify patient information and authorizations before appointments.
• Coordinate between patients and providers to communicate scheduling needs and urgent requests.
• Provide support using reference documents and tools for patients and providers.

Skills

Front desk operations

Phone system management

Medical terminology

Customer service

Multitasking

Windows OS

Education

High School Diploma or GED

Tools

Computer systems

Job description

Aquent seeks an administrative support professional to serve as the welcoming face in a healthcare outpatient setting. You will manage front desk activities, assist patients with appointments and payments, and help with records and communications to ensure smooth daily operations.

You will use medical terminology daily, coordinate with providers, and handle multiple tasks with professionalism and care in a fast-paced environment.