Patient Experience Coordinator - Medical Office (Front Desk)

Summit Health; Town of Eastchester (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

FSA

Job summary

Summit Health is seeking a Patient Service Representative to warmly welcome patients at CityMD. You will register patients, coordinate intake and appointments, and handle paperwork with accuracy and care.

The role requires strong communication, computer proficiency, and a patient-first approach in a fast-paced setting. Bilingual abilities are a plus, and the team offers comprehensive VillageMD benefits and competitive hourly pay.

Qualifications

• High School degree or GED.
• Experience in high-volume/high-intensity service environments preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual language skills required or preferred based on site location.
• Detail-oriented and a team player.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with completing paperwork.
• Scan, update and file medical records.
• Answer phone calls promptly and politely.
• Verify insurance eligibility and liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Skills

Customer service

Communication

Bilingual

Typing speed 55 wpm

Education

High School Diploma or GED

Tools

Keyboarding

Job description

Summit Health is seeking a Patient Service Representative to warmly welcome patients at CityMD. You will register patients, coordinate intake and appointments, and handle paperwork with accuracy and care.

The role requires strong communication, computer proficiency, and a patient-first approach in a fast-paced setting. Bilingual abilities are a plus, and the team offers comprehensive VillageMD benefits and competitive hourly pay.