Patient Access & Care Concierge

Summit Health; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Health is seeking a Patient Service Representative to warmly welcome patients at CityMD locations and manage patient registrations with accuracy and care. You will coordinate intake, verify insurance, and respond to questions in person or by phone.

The role requires a proactive, patient-first approach and strong communication skills. Ideal candidates have experience in fast-paced service environments and can adapt to evolving workflows while maintaining professionalism and empathy for

Qualifications

• High School Degree or GED is required.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in high-volume/high-intensity service environments preferred.
• Strong customer service mindset and ability to work with diverse patients.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with completion of paperwork.
• Scan, update and file medical records.
• Answer phone calls and respond to inquiries promptly.
• Process insurance information and verify eligibility.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Communication skills

Typing 55 wpm

Bilingual

Customer service

Education

High School Degree or GED

Job description

Summit Health is seeking a Patient Service Representative to warmly welcome patients at CityMD locations and manage patient registrations with accuracy and care. You will coordinate intake, verify insurance, and respond to questions in person or by phone.

The role requires a proactive, patient-first approach and strong communication skills. Ideal candidates have experience in fast-paced service environments and can adapt to evolving workflows while maintaining professionalism and empathy for