Patient Services Specialist — Front Office (Healthcare)

Jobvite, Inc.; Irvine (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Spine & Sport Physical Therapy in Irvine, CA is seeking a Patient Services Representative to deliver friendly, professional front-desk service and essential administrative support for patients.

You will greet patients, schedule appointments, verify patient and insurance details, process payments, and coordinate with clinical staff to ensure a smooth, positive patient experience. A high school diploma and customer service experience are preferred; healthcare setting experience is a plus.

Qualifications

• High school diploma or equivalent; healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.

Responsibilities

• Greet and welcome patients professionally.
• Schedule appointments and manage patient inquiries.
• Collect and verify patient information, insurance details, and documentation.
• Coordinate with clinical staff to ensure seamless patient experience.
• Maintain patient records and keep front office organized.
• Assist front office tasks during downtime (phone, scanning, scheduling, payments).

Skills

Customer service

Scheduling

Front desk

Office software

Attention to detail

Education

High school diploma

Healthcare admin education

Tools

Scheduling systems

Medical office software

Job description

Spine & Sport Physical Therapy in Irvine, CA is seeking a Patient Services Representative to deliver friendly, professional front-desk service and essential administrative support for patients.

You will greet patients, schedule appointments, verify patient and insurance details, process payments, and coordinate with clinical staff to ensure a smooth, positive patient experience. A high school diploma and customer service experience are preferred; healthcare setting experience is a plus.