Patient Services Specialist — Front Desk at PT Clinic

Physical Rehabilitation Network, LLC.; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Spine & Sport Physical Therapy in San Diego seeks a Patient Services Representative to deliver exceptional customer service and administrative support. The role supports patients through appointment scheduling, information verification, and smooth clinic operations within a friendly team environment.

Ideal candidates have strong communication and interpersonal skills, a high school diploma, and experience in a customer service role.

Qualifications

• Proven experience in a customer service role; healthcare setting preferred.
• High school diploma or equivalent; healthcare administration education is a plus.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.

Responsibilities

• Greet and welcome patients professionally.
• Schedule appointments and answer inquiries by phone or in person.
• Verify patient information and insurance details accurately.
• Maintain and organize front office; coordinate with clinical staff.
• Support daily clinic operations and process improvements.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Education

High school diploma

Healthcare administration coursework

Tools

Office software

Scheduling systems

Job description

Spine & Sport Physical Therapy in San Diego seeks a Patient Services Representative to deliver exceptional customer service and administrative support. The role supports patients through appointment scheduling, information verification, and smooth clinic operations within a friendly team environment.

Ideal candidates have strong communication and interpersonal skills, a high school diploma, and experience in a customer service role.