Patient Services Pro — PT Clinic Front Desk

California Rehabilitation and Sports Therapy; Santa Ana (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, Dental plans

Paid time off

Clinical incentive opportunities

Student loan repayment options

Job summary

California Rehabilitation and Sports Therapy is seeking a Patient Services Representative to provide friendly patient interactions, appointment scheduling, and accurate intake in a fast-paced clinic in Santa Ana, CA. The role emphasizes teamwork, front office duties, and professional communication to ensure a smooth patient experience.

The position offers full-time hours, clinic hours Monday–Friday, and a comprehensive benefits package.

Qualifications

• Customer service experience in a healthcare setting is preferred.
• Ability to collect and verify patient information accurately.
• Proficient with office software and scheduling systems.
• Strong communication and professional demeanor in a fast-paced environment.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy. Help provide customer service, a smile.
• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills

Customer service

Healthcare experience

Office software

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Job description

California Rehabilitation and Sports Therapy is seeking a Patient Services Representative to provide friendly patient interactions, appointment scheduling, and accurate intake in a fast-paced clinic in Santa Ana, CA. The role emphasizes teamwork, front office duties, and professional communication to ensure a smooth patient experience.

The position offers full-time hours, clinic hours Monday–Friday, and a comprehensive benefits package.