Patient Services Coordinator - Front Desk & Scheduling

American Oncology Management Company; Hot Springs (AR); On-site; USD 48,454,000 - 80,805,000; Full time

Job summary

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to deliver high‑quality front‑end patient support. You will manage patient intake, scheduling, medical records, and financial transactions with accuracy and a strong commitment to exceptional customer service across the clinic.

Responsibilities include greeter duties, EMR data entry, appointment coordination, payments processing, and responding to inquiries.

Qualifications

• High School Diploma; Associates degree preferred.
• At least 1 year in healthcare/physician office setting.
• Strong customer service orientation with attention to detail.
• Excellent communication and interpersonal skills with diverse populations.
• Proficiency with MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet and assist patients; manage intake and payment processing.
• Schedule appointments and coordinate physician availability.
• Maintain and verify patient records and EMR data.
• Post payments and handle daily financial reconciliations.
• Ensure compliance with privacy, billing, and regulatory requirements.

Skills

Interpersonal skills

Communication

Multitasking

MS Office

Customer service

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Job description

Genesis Cancer and Blood Institute is seeking a Patient Services Specialist to deliver high‑quality front‑end patient support. You will manage patient intake, scheduling, medical records, and financial transactions with accuracy and a strong commitment to exceptional customer service across the clinic.

Responsibilities include greeter duties, EMR data entry, appointment coordination, payments processing, and responding to inquiries.