Patient Experience & Scheduling Specialist

American Oncology Network, Inc.; Marion (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

The Patient Services Specialist position at Messino Cancer Centers is a frontline role supporting patient intake, scheduling, and medical records while ensuring accuracy in documentation and courteous service.

You will handle co-pays, verify demographics, and coordinate with clinical staff to optimize patient flow across locations. Proficiency with MS Office and HIPAA compliance is essential.

Qualifications

• High School Diploma required; Associate degree preferred.
• Minimum of one (1) year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Schedule and manage patient appointments and physician communications per clinic policy.
• Create and maintain patient charts in the EMR and billing systems; respond to records requests per HIPAA.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Organizational skills

Problem solving

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

The Patient Services Specialist position at Messino Cancer Centers is a frontline role supporting patient intake, scheduling, and medical records while ensuring accuracy in documentation and courteous service.

You will handle co-pays, verify demographics, and coordinate with clinical staff to optimize patient flow across locations. Proficiency with MS Office and HIPAA compliance is essential.