Patient Services Specialist - Front Desk & Scheduling Expert

American Oncology Partners, PA; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

Oncology Consultants in Houston seeks a Patient Services Specialist to manage patient intake, scheduling, medical records, and payments, ensuring accurate documentation and superior service. The role involves cross-coverage across stations and adapting to office size and staffing models.

Responsibilities include greeting patients, confirming identities, updating records, processing payments, and liaising with the Financial Counselor as needed, all while maintaining HIPAA compliance and efficient

Qualifications

• Requires High School Diploma; Associate degree preferred
• Minimum 1 year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking

Responsibilities

• Greet patients and verify identity per standards; document arrival in EMR
• Schedule and manage patient appointments per physician orders
• Maintain patient charts in EMR and billing systems
• Balance cash drawers and post patient payments
• Comply with HIPAA and clinical privacy requirements

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Attention to detail

Education

High School Diploma

Associate degree preferred

Job description

Oncology Consultants in Houston seeks a Patient Services Specialist to manage patient intake, scheduling, medical records, and payments, ensuring accurate documentation and superior service. The role involves cross-coverage across stations and adapting to office size and staffing models.

Responsibilities include greeting patients, confirming identities, updating records, processing payments, and liaising with the Financial Counselor as needed, all while maintaining HIPAA compliance and efficient