Patient Services Specialist

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

Greater Baltimore Medical Center in Towson, MD seeks a clerical associate to support practice operations. Under limited supervision, you will handle customer service, calls, scheduling, registration, and copay collections, ensuring accurate data entry and insurance verification.

Qualifications include a High School diploma or GED and at least 6 months of related experience, with strong communication and multitasking abilities for a busy office environment.

Qualifications

• Receives and screens visitors and telephone calls according to policy.
• Registers patients and collects insurance information when needed.
• Schedules appointments and handles data entry for demographics.
• Verifies insurance and assists with MyChart registration as required.
• Manages high volume of telephone calls and routes to providers.

Responsibilities

• Promotes GBMC values by delivering respectful patient service.
• Collects co-pays and processes simple arithmetic at point of service.
• Performs basic pre-registration and checks in patients for visits.
• Routes referrals and faxes to appropriate staff and providers.
• Responds to inquiries and maintains accurate records and deposits.

Skills

Customer service skills

Knowledge of medical terminology

Written and oral communication

Non-complex arithmetic

Organize and prioritize tasks

Multitasking with phone volume

Education

High School or GED equivalency

Job description

Greater Baltimore Medical Center in Towson, MD seeks a clerical associate to support practice operations. Under limited supervision, you will handle customer service, calls, scheduling, registration, and copay collections, ensuring accurate data entry and insurance verification.

Qualifications include a High School diploma or GED and at least 6 months of related experience, with strong communication and multitasking abilities for a busy office environment.